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back
Chargeback is a consumer protection system that enables a credit or debit card holder to dispute a transaction and receive a refund. It is used when a consumer is unable to resolve a dispute with a merchant or when a merchant fails to deliver goods or services that were paid for with a credit or debit card.
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When a chargeback is initiated, the card issuer reverses the transaction and deducts the amount from the merchant’s account. The merchant is then required to provide evidence that the transaction was legitimate, such as proof of delivery or a receipt for the purchase. If the merchant fails to provide such evidence, the chargeback is upheld and the merchant is liable for the full amount of the transaction.
Chargeback is a useful tool for consumers to protect themselves from fraudulent activity, such as when a merchant charges a cardholder for goods or services that were not received. It is also useful when a consumer is dissatisfied with a product or service and is unable to resolve the issue with the merchant. By initiating a chargeback, the consumer can get their money back and the merchant must bear the cost of the transaction.
Chargeback is an important consumer protection system and it is important for merchants to understand how it works in order to protect themselves from fraudulent activity. It is also important for consumers to understand the process and to know when to initiate a chargeback in order to protect their rights.